Welcome to the 2016 Winter edition of Illawarra Strata Management’s quarterly news-letter.
Our office is currently undergoing a portfolio restructure and as a result, all of the team are undergoing further training.
Unfortunately Lynne has left our team to venture into a different field in the service industry, which has meant a reshuffle. Rachael is now in our accounts department and is doing a wonderful job of paying our client creditors very efficiently.
We now have four Strata Managers in our team, being Tracey, Bronwyn, Louise & Leonie. Everyone will receive notification shortly as to who is looking after their strata management needs. Please keep in mind that in addition to Tracey having her own portfolio, she is also overseeing all other portfolios.
Dale Cross has re-joined our team and you’ll hear her cheery voice answering your calls. As Always, Christie is working hard behind the scenes in our administration team.
Our goal with the restructure is to provide you a better service. Please feel free to call Tracey to discuss any aspect of your management needs.
The Owner’s Portal
The Owner’s Portal (accessible via our website) is one of the biggest tools to help you gain access to various documents. Each owner has been provided with an access code & password to allow you to log into this Portal.
Things you should find for your scheme on the Portal include:
Plans, Certificate of Title, By Laws
Meeting Notices, Meeting Minutes, Committee Meeting advices & Minutes
Your levy notice
Financial documents, balances, invoices & quotes
Some of the documents are available for all to view however some of the more information sensitive documents (such as your levy notice) is only available for viewing by you.
You can also change your personal details via the Owner’s Portal, such as your phone number, email address, property manager details etc. Please take a look at the Portal and become familiar with what you can access.