Just wanted to give you a shout out to say thank you for running a great AGM.
You kept us all on track….even the noisy ones!!
Thanks again, we did good choosing you guys.
Your time and professionalism is very much appreciated.
Sandy, Company Nominee – SP82113
I’m extremely happy and grateful for all you have achieved with us over the past few years. You have certainly put up with more than anyone should have received and I look forward to working with you in the future.
Woonona (Block of 12 Townhouses)
Our building has been a client of Illawarra Strata Management for a period in excess of three years. Over that time they have been consistently excellent in resolving those day-to-day issues that inevitably plague a strata building. In addition they are a knowledgeable resource in those matters that arise at times in dealing in Body Corporate law.
Two examples of their swiftness of response come to mind. I was notified early one morning this week that our main garage door had run off the rollers requiring immediate attention. An email to ISM resulted in help arriving some time before eight AM and the door was secured.
Later that day the door (beyond repair) had been taken down and measures put in place for the installation of a new door. This entire operation transpired in less than half a day. The other incident involved the removal of an unpleasant mess from one of our external passageways and this was removed in less than half an hour from notification.
You can always count on a response appropriate to the occasion from this organisation at all times not just emergencies. ISM have assisted our Executive in managing unruly tenants (university students), errant visitor parking breaches involving misuse by residents, as well as conducting meetings, some of which have been somewhat heated, with perfect, yet calm and firm diplomacy.
Illawarra Strata Management are an Executive Chairman’s dream and I cannot speak highly enough of them.
Brennan Keats OAM
Le Onde Executive
My dear Tracey & your team thank you, I’ve enjoyed my time with Illawarra Strata you all do an amazing job with often difficult situations arising…..
To whom it may concern,
I have lived at The Landmark unit block in Wollongong for over 8 years and have been associated with Illawarra Strat Management during this time. I have found Illawarra Strata to be very helpful in all aspects of managing our building, from the smallest of problems to the largest.
They have been very quick to respond to any matter of urgency with dedicated service to ouy buildings tenants. Their services in keeping our building clean have been excellent. I am happy to keep dealing with Tracey and her crew as their professionalism reaches a very high standard in all facets of Strata Management
Donnelley Civil Pty Ltd
At our AGM in 2014, the EC recommended to the Body Corporate that the strata management move to ISM. The recommendation was made after an analysis of the available strata management businesses operating in the Illawarra.
We have been with ISM for 12 months now and we are very happy with the service we receive. In particular, we receive regular feedback and advice on issues as well as being updated on changes that could have an impact on the body corporate.
The monthly financial reports are presented in such a way that makes the tracking of expenditure and income easy to follow by people who do not have an accounting background. ISM is responsive to our needs and proactive when need be. With ISM we feel that they are working with us to ensure that our greatest asset is managed efficiently.
I have had dealings with Illawarra Strata Management as agents for my investment property in Woonona for approximately two years. During this time, I have had frequent interactions with all staff and management, as both an owner and executive committee member. I have found them to be very professional, pleasant, prompt and obliging at all times. In addition they have given sound and helpful advice on legal matters that have arisen during my time on the executive committee.
Philip Melville Draper
Executive Committee Chairperson SP 48217
Gerald and I would personally like to thank you and your staff for all the great work which at times has been far beyond one should have to do.
Thank you for continuing to be our strata manager.
Di and Gerald Ryan